Frequently Asked Questions - DietCheck Software
Updating from DietCheck version 18.104.22.1681 to version 22.214.171.1245 doesn't close DietCheck. Just close DietCheck manually and the update will install.
All supported Microsoft systems i.e. Windows 7, 8 & 10. Please note DietCheck will not operate on Windows tablets running Windows RT. DietCheck can also run using virtual Windows on Mac. Available packages are VirtualBox (free source), VMware and Parallels.
Click Help>About within DietCheck
Major updates are provided annually which are a combination of operational and nutritional improvements. You can either buy these updates, or become a member of the Maintenance & Support Scheme which provides updates free of charge.
Membership of the Scheme also ensures support needed in the event of computer problems and, if needed, supply of new licences and programs should your computer fail or be stolen.
DietCheck's licence system provides hassle free, secure, flexible copy protection for all Windows platforms. Once you have purchased DietCheck you will be supplied with a licence.
On opening DietCheck, enter the licence you have been issued and the program will connect to the internet to register your copy and download your licensed features.
How can I move DietCheck to another computer ? DietCheck's licence system makes it easy to transfer the program from one machine to another. Just :-
- On your old machine make a backup of your database onto a transferable media (e.g. usb drive or via network) by using File>Backup within DietCheck.
- On the new machine - run the installer then start DietCheck and enter the licence. The licence and download password are found in your purchase email. You can also find your licence by going Help>About on your old machine. (If you have lost your download password or licence - please contact us). Note - licencing must be done when the new machine is connected to the internet. Once DietCheck has been licenced on the new machine, the program will stop working on the old machine.
- Restore the data to the new machine by using File>Restore within DietCheck.
On the new machine - install and run DietCheck and enter the licence. The licence and download password are found in your purchase email. You can also find your licence by going Help>About on your old machine. (If you have lost your download password or licence - please contact us). Note - licencing must be done when the new machine is connected to the internet. Once DietCheck has opened on the new machine, the program will stop working on the old machine.
DietCheck needs to connect to two websites to licence and confirm which features have been purchased.
This generally does not cause any problem, but some companies use proxy servers for increased security protection.
In these circumstances it may be necessary to allow access to the websites by adding the following details to the whitelist:-
IP address: 126.96.36.199
Primary1 address: 188.8.131.52
Primary2 address: 184.108.40.206
Secondary (limited functionality): www.microcosm.co.uk
All use port 80
Automatic backup relies on a system service to run. This service does not have the right privileges to save a backup files to a network drive. To save an automatic backup to the network, you will need to save to a non-network folder and then copy the file to the network drive.
Manual backup using File>Backup can save to network drives because it has User privileges.
Check the Windows Regional Settings. Make sure you have the correct Country or region and that the number and currency format are also correct.
Yes, nutrients can be arranged to suit you. Just drag and drop any nutrient to the new position and save your changes by clicking the Save column order button in the Diet feeds screen or right mouse button click and Save row order in the Formulation screen.
Yes, the Nutritionist version can either Optimise or hand check compound feeds or supplement mixes. The Consultant version can be supplied to optimise either compound feeds or on farm rations.
Small inclusion, nutrient rich feeds such as urea and specific protected amino acids will have their specific nutritional effects diluted in the Metabolisable Protein system when converted to a concentrate (i.e. saved in the Feed library with average nutrient values).
For example, urea is a concentrated source of non protein nitrogen which needs to be handled specificial within most feeding systems. For example, it is given a protein value of 288% which is logically impossible. To estimate its supply of rumen nitrogen, the system also gives it unusual degradability values i.e. sN=1, aN=1 while bN =0 etc.
These values predict rumen nitrogen supply accurately when urea is included in the diet in its own right i.e. either as an ingredient directly in the Formulation screen or as part of a Farm premix.
However, when it is included as part a concentrate its unique values are diluted within the mix so that the mix no longer predicts MP components correctly.
The advice is that urea or any small inclusion feed of this type should not included to be saved as a concentrate but are added to the diet as a separate feed.
The use of the Farm editor will also overcome the problem as it stores and uses the component parts of a mixture rather than creating an average analysis.